Security Improvements To Your Online Banking Account

Enhanced Online Banking Security will:

“You Asked, We Listened”

Your online security is of the utmost importance at Sound Community Bank.  As you may recall, we implemented Enhanced Online Banking Security in December 2006.  This program required our system to recognize your computer.  If it did not recognize the computer that you were using a “passcode” was sent via email.  Many of our clients contacted us and told us that this system made it difficult to access their information. Online Banking should be one of the easiest and most efficient ways for you to access your account anytime, anywhere.   We listened to your concerns. As a result, we have implemented a new safe and secure way to identify you and your computer. 

Effective June 11, 2007, when you log into your online banking account, you will be asked to establish an answer to a challenge question.  This will be a question that is personal and specific to you, so it should be confidential, but also easy to remember.  An example of a typical challenge question might be “What was the name of your High School Mascot?”

After you establish the answer to this question and you login to Online Banking, you may be asked to provide this answer.  You also will be asked to register your computer so that it will be recognized in the future.  Subsequently, when you go to login to your account, if you are on a different computer or if your current computer is not recognized, the challenge question will be presented.  Simply enter the answer to the challenge question and you will be taken to the account access screen.

If for any reason you cannot remember the answer to the challenge question or you have any other difficulties accessing your account, please do not hesitate to contact us at 800-458-5585, extension 0.

Thank you for your patience during this security enhancement for Online Banking.  These updates have been implemented with your security in mind.  The protection of your personal and financial information is very important to us.  This is just one way that we can help to keep your information secure and easily accessible.

Glossary of Key Words for Enhanced Security

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Frequently Asked Enhanced Security Questions

Q: “I remove the cookies from my computer on a regular basis.”

A: If at all possible, it is superior to leave the cookies on your computer.  If you must remove the cookies from your computer on a regular basis then, you are going to have to answer a security question to access Online Banking the next time you log in after you remove the cookies.  Then, you can go through the steps at the bottom of this email to re-enroll your computer in Enhanced Online Banking Security.

Enhanced Security: Step By Step

• Using your current User ID and Password log in to Online Banking 
• If your computer is not recognized, you will be asked to answer a random security question that you previously gave an answer to
• Type in the correct answer and you will be logged into your Online Banking
• In Online Banking click on USER OPTIONS at the top of the page
• Click on Enhanced Online Banking Security
• This will bring you to the Enhanced Online Banking Security Options page
• Please notice that the default setting is selected. The default setting is to Add extra security to this computer
• Click submit and you will be asked to confirm that you wish to add this computer
• Click ‘OK’. Then you will be taken to the confirmation screen below:

Now you have added the Enhanced Security Feature to THIS computer.

SPECIAL NOTE: If you have other computers that you use regularly, simply follow these steps on each of those computers – just once – and your computer will have the Enhanced Security Feature. You will not be asked again and this will help protect your account’s information. You may add as many computers as you like.

If we can be of further assistance, please contact us via email at customersupport@soundcb.com or by phone at 800-458-5585.