Updates to our Online and Mobile Banking Experience
On Tuesday, August 27th, our Online Banking and Mobile Application is upgrading to streamline all your banking needs in one easy-to-use platform.
Same Great Features
- Online and Mobile Banking with Bill Pay
- Mobile Deposit
- eStatements
- View your Sound Community Bank accounts and transaction history
New Experience
- Financial wellness tools:
- Understand spending habits
- Set savings goals
- Simplified easy-to-read transaction history
- Your Credit Insights
- Send and receive money fast with Zelle®
- View all of your accounts inside Online Banking - including accounts at other banks
- See account balances at a glance with Snapshot
What You Need to Do
- If you have not logged on in the last 12 months ensure you log in to Online Banking by August 22nd
- Update your contact information by August 22nd
- Phone Number
- Email Address
- Physical Address
- Confirm your phone has auto-updates enabled - the new app will update automatically on August 27th
- Download the app on your phone or tablet
Apple Android
Intuit (QuickBooks/Quicken) Conversion
If you use Intuit products such as QuickBooks, Quicken, Mint and Rocket Money, visit this page for information on reconnecting your products with Online Banking. Please visit this page to reconnect.
Explore what's new!
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Zelle®
Zelle® is a fast and convenient way to send and receive money with friends and family. Get to know Zelle® at Soundcb.com/Zelle.
Your Credit Insights by SavvyMoney
This optional service is free and allows you to view your credit score and understand your credit history. Opt-in at any time. Learn more here.
Financial Planning and Savings Goals
Financial Planning
This tool automatically categorizes where you spend money to better understand spending habits. Build your own sub-categories to differentiate between shopping expenses and your very important morning coffee! Take what you learn with this tool to create a budget that works for you.
Savings Goals
Set goals for future puchases or expenses. Family trips, holiday spending money, birthdays, college, or weddings! Simply set a budget and priority level and receive a notification when you acheive your goal!
Linked External Accounts
Link accounts from other financial institutions to view them all in one place with one convenient login. This complimentary opt-in service simplifies managing multiple accounts including transferring money between accounts.
Snapshot
This complimentary opt-in feature for mobile app users provides a quick peek at your account balance without having to fully log in.
Card Suite
Card controls at your fingertips!
- Block this card - This setting allows you to turn your card off if your card is lost or stolen, and on again when found.
- Manage Card Alerts - Get alerts if you card is used over a specific dollar amount, certain transactions, or all transactions.
- Manage Card Controls - Block some transaction types, a set amount, or by geographic region.
FAQ
Why are we converting to a new online banking system?
Answer: The conversion is part of our ongoing efforts to enhance security, improve user experience, and introduce new features that will benefit our customers.
When will the online banking conversion take place?
Answer: The conversion is scheduled to begin August 23rd at 3pm Pacific. Beginning at this time, our current online banking system will be shut down and the new online system will be available Tuesday, August 27th.
Will I need to re-register for online banking after the conversion?
Answer: No, existing users will not need to re-register. Your account information and login ID will be migrated to the new system seamlessly. When you log in for the first time, the new system will verify you using your phone or email, then have you set a new password based on our new password requirements.
Can I use the same password as before?
Answer: If your password adheres to our new password requirements, you can use the same password.
What changes can I expect in the new online banking system?
Answer: The new system will feature a more intuitive interface, improved navigation, enhanced security measures, and additional functionalities such as money management tools, personal credit scores and Zelle.
How will the conversion impact my scheduled transfers or automatic bill payments?
Answer: Scheduled transactions and automatic payments will be transferred to the new system without any disruption. However, we recommend reviewing your upcoming transactions post-conversion to ensure accuracy.
Can I still use my existing debit/credit cards with the new online banking system?
Answer: Yes, your existing debit/credit cards will remain valid. The conversion only affects the online banking platform, not physical cards.
Will there be any downtime during the conversion process?
Answer: While we strive to minimize disruptions, there will be a brief period of downtime during the conversion. This will begin August 23rd at 3pm Pacific and end when the new system is live on Tuesday morning August 27th. We recommend conducting critical transactions outside of the scheduled conversion window.
How do I get assistance if I encounter issues during or after the conversion?
Answer: Our customer support team will be available to assist you. You can reach them at 800 458-5585.
Is there anything I need to do proactively before the conversion?
Answer: We recommend updating your contact information to ensure you receive important notifications. Additionally, review your account details to confirm they are accurate.
Can I access both the old and new online banking systems during the transition?
Answer: No, access to the old system will be discontinued after the conversion. Please use the new platform for all your online banking needs.
Will there be any changes to the online banking website URL?
Answer: No, there will be no changes to the URL. You can continue to access online banking through the same website address.
Are there be any new security measures in place with the new system?
Answer: Yes, the new system incorporates advanced security features to safeguard your financial information. After you log in we recommend reviewing and updating your security preferences for an added layer of protection.
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Sound Community Bank offers the same advanced security you know and trust.
We look forward to offering a new, improved and convenient way to manage your accounts online! Thank you for the opportunity to be your banker.
Zelle® and the Zelle® marks are property of Early Warning Services, LLC.